GROUP EXPRESS EMPLOYMENT SERVICES
Date: 07-08-2016
Job Type: Employee
Job Status: Full Time
Categories: Managerial
Job Type: Employee
Job Status: Full Time
Categories: Managerial
Job Details
Call Center Supervisor (M/F)
JOB BRIEFING:
To organize and direct the staff of our call center. Responsible for assessing their work and give them feedback to maximize performance.
Must have an excellent customer service and supervisory experience.
The ideal candidate must possess great communication skills and be able to lead and motivate.
You will be organized and reliable as well as results-oriented.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
JOB DESCRIPTION
Must have an excellent customer service and supervisory experience.
The ideal candidate must possess great communication skills and be able to lead and motivate.
You will be organized and reliable as well as results-oriented.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
JOB DESCRIPTION
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
REQUIREMENTS
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
REQUIREMENTS
Proven experience as call center supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
College /High school diploma
Email: careers@groupexpress.ae
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
College /High school diploma
Email: careers@groupexpress.ae