| Responds orally and in writing to general inquiries based on knowledge of previous situations and knowledge of agency programs, policies and procedures. • Asks questions to determine clients' needs and directs the clients to the appropriate staff member. • Provides clients with information on other community resources. • Assists clients in the proper completion of program forms. • Responds to requests for information or questions from other employees by personal contact, phone or e-mail. • Types and edits materials using knowledge of procedures to determine the correct format, and questions the author if something is missing or incorrect. • Composes form letters or other routine correspondence. • Types and/or prepares special reports using knowledge of specialized software programs. Assembles and sends application materials, attachments and other forms based on knowledge of standard agency procedures. • Codes, records, matches, posts, tallies, verifies and/or corrects data in order to maintain accurate records and mailing lists. • Maintains administrative or fiscal data and assists in preparing reports. • Sorts and distributes incoming mail and collects and prepares outgoing mail. • Maintains adequate inventory of office supplies and forms required for agency operation. • Enters information into and retrieves information from data bases. • Assists in the training of new office support staff. |
| Minimum Qualifications: |
|---|
| High school diploma or GED and moderate experience in a customer service or clerical capacity, or equivalent combination of education and experience. Position requires computer and typing skills and the ability to work with the public. |
| Examination Process: |
| Written exam covering the following content areas: filing, math, following written instructions, working relationships with the public, language usage, grammar, spelling, punctuation and capitalization. To Apply for this Vacancy: If you are not already on the eligible list for the Office Support Specialist, apply to take the employment exam by applying for Job# 614-OC (linked). Qualified candidates will receive notice via email with instructions on how to register for the exam. The exam will be held on June 3, 2016 at 9:00 am in Marshall, MN. Questions regarding this position are to be directed to Sherry Marks @ 507-532-1245. Important: If you are already Merit System Eligible, do not re-apply for the exam. Check your current application and status to verify your eligibility and availability for this vacancy. Please Follow the link below for applying : Jobs in USA |